Demand was so high that it was taking minutes to receive an access code by email on Wednesday, something that normally takes a few seconds.
Last Wednesday, the National Catholic Register, CNA’s sister news partner, ran into technical problems when it attempted to interact with “Father Justin.” Questions had to be shouted into a laptop microphone, and the app took time to translate them into printed words on the screen. “Eucharist” came out “caressed” and, later, “you, you, you.” “Communion” came across as “commute” and later “commune.”
When he understood a question, though, “Father Justin” provided a short, substantive answer.
Asked why you should go to church on Sunday, Father Justin answered with brief quotations from Scripture (Psalm 122:1; 1 Corinthians 12:27; John 6:54) and also explained: “When we gather together for Mass, we are united with Christ and each other in a profound way. We hear God’s Word in the Scriptures, and we receive Jesus himself in the Eucharist. … Going to church isn’t just an obligation, it’s a privilege and a joy.”
“Father Justin” was aimed at providing answers to questions faster than was possible with human apologists on staff. Several years ago, the organization took down a question-and-answer feature on its website because its staff apologists were inundated with thousands of queries.
“With our mission to explain and defend the Catholic faith, we do think artificial intelligence has a usefulness, at least as a starting point. I would caution against it being an ending point in your journey or in your search for answers,” said Chris Costello, director of information technology for Catholic Answers, in a Zoom interview, just prior to the decision to end Father Justin was announced.
Barrack said the “Father Justin” app was an attempt at “gamifying the question-and-answer process” to appeal to young people.
Costello said the intent was never to replace human apologists.
“Obviously, there’s something different in the human delivery,” Costello said. “People … don’t just want the answer. They want to understand the answer. And they want to talk about it and have a back-and-forth, which you can actually do with the application. But I think that there’s always going to be something missing if you don’t have an actual person.”
This story was first published by the National Catholic Register, CNA’s sister news partner, and is reprinted here on CNA with permission.
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